To their credit, Carter Grange have been very responsive to
our maintenance issues. After making their own enquiries, CG management decided
to agree to disagree with us. While they have made it clear they accept no
liability for the non connected storm water pipe, they did agree to fix the
problem at their cost and, last Wednesday, sent out a plumbing crew to rectify
our storm water issue.
The two plumbers spent a good deal of time digging a trench and connecting up the PVC pipes
correctly. They discharged a fair amount of water from the loaded point in the
pipes and then ran new PVC pipe to the curb and channel. They also ensured
there was an overflow connected as part of a compliant storm water system
(important in the event the outlet in the curb and channel were ever to get
blocked).
CG have also stated they will be happy to monitor the storm
water discharge and any potential problems incorrect discharge may have created
over the past 7 months. They have also confirmed they will be there for us if
there are any problems potentially related to this issue in the future. This is
comforting.
So for the record, CG sent out some plumbers to fix our
storm water issue at their cost. They have taken the responsibility to ensure
storm water discharge from our property is now compliant and meets current
regulations. In fact, one of the CG directors even came out to oversee and
inspect the works himself. Since the issue has now been resolved, we see no
need to continue with our investigation.
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Also, regarding the corner window condensation issues, we’ve been
told this relates to any single glazed window and that the CG corner windows simply
cannot be double glazed because of the complex revealing with the boutique range
of windows CG use. While this is good info, it does not help us resolve the
condensation problems these windows have. If anyone has a solution, please leave a comment or email
us on twinstar1001@gmail.com
