To their credit, Carter Grange have been very responsive to
our maintenance issues. After making their own enquiries, CG management decided
to agree to disagree with us. While they have made it clear they accept no
liability for the non connected storm water pipe, they did agree to fix the
problem at their cost and, last Wednesday, sent out a plumbing crew to rectify
our storm water issue.
The two plumbers spent a good deal of time digging a trench and connecting up the PVC pipes
correctly. They discharged a fair amount of water from the loaded point in the
pipes and then ran new PVC pipe to the curb and channel. They also ensured
there was an overflow connected as part of a compliant storm water system
(important in the event the outlet in the curb and channel were ever to get
blocked).
CG have also stated they will be happy to monitor the storm
water discharge and any potential problems incorrect discharge may have created
over the past 7 months. They have also confirmed they will be there for us if
there are any problems potentially related to this issue in the future. This is
comforting.
So for the record, CG sent out some plumbers to fix our
storm water issue at their cost. They have taken the responsibility to ensure
storm water discharge from our property is now compliant and meets current
regulations. In fact, one of the CG directors even came out to oversee and
inspect the works himself. Since the issue has now been resolved, we see no
need to continue with our investigation.
.JPG)
.JPG)
.JPG)
Also, regarding the corner window condensation issues, we’ve been
told this relates to any single glazed window and that the CG corner windows simply
cannot be double glazed because of the complex revealing with the boutique range
of windows CG use. While this is good info, it does not help us resolve the
condensation problems these windows have. If anyone has a solution, please leave a comment or email
us on twinstar1001@gmail.com
Thank you so much for sharing your experience with us. I have just read your whole journey in 1 sitting, and have increased my knowledge of the build process by 90%.
ReplyDeleteWe are at the early stages with CG. During your tenders, were you able to negotiate prices with CG?
Great feedback Paul. Glad you found our blog so informative. We've stockpiled loads of knowledge about the build process - tips, tricks and pitfalls - could just about write a handbook! Yes, we negotiated on price, inclusions, specifications during the sales process and the tenders. Obviously it's much harder once contracts are signed. Do your homework, ask questions, read blogs and reviews. Empower yourself with knowledge.
ReplyDeleteWe built with cg completed Dec 2013, house is GREAT but constant issues with plumbing side of things throughout our build which I had to micro manage and use a third party to prove to cg that is was "not ok" issue after issue, it was always "our plumber says it's ok or fixed" rarely was this the case.So even after your storm water issue I consider mine was even worse !. Post handover it took them approx 6 weeks (mind u this issue/concern was highlighted months b4 handover)to resolve our driveway/garage storm water concern. During this final storm water "experience" our family Jayco swan caravan was delayed entering it's new home for up to 6 weeks. Final straw it was stolen during the day. !!!.
ReplyDeleteAppreciate your great blog I read it daily at the time of our build. I'm still awaiting cg's site supervisors building manager to call me back after I escalated this with cg management.Perhaps another thing cg expect us to micro manage.
But as a whole cg great company, I hope their building department has lifted their game from their learning's with our build.
How have you found the jebel walls since ?
ReplyDeleteThis placed up might be very beneficial for us. due to the reality we have got a number of tips and suggestions from this placed up. thanks for this superb post proportion.
ReplyDeletewhile handiest the pleasant screw will do. whilst and wherein to save on piling charges with screw piles.
We provide services of Besment waterproofing, concrete repair, footings, subsidence, basement underpin articles, basement walls, retaining walls, shoring, spray concrete, underpinning, grout injection, house underpinning(sydney), underpinning services, foundation repairs, basement garages, house restumping and ventilation sub-floor.
install screw piers
I've not seen this award yet! It's super and I love the concept! reviewworldill
ReplyDelete