Saturday, 7 September 2013

Storm Water Issues Resolved

To their credit, Carter Grange have been very responsive to our maintenance issues. After making their own enquiries, CG management decided to agree to disagree with us. While they have made it clear they accept no liability for the non connected storm water pipe, they did agree to fix the problem at their cost and, last Wednesday, sent out a plumbing crew to rectify our storm water issue.  

The two plumbers spent a good deal of time digging a trench and connecting up the PVC pipes correctly. They discharged a fair amount of water from the loaded point in the pipes and then ran new PVC pipe to the curb and channel. They also ensured there was an overflow connected as part of a compliant storm water system (important in the event the outlet in the curb and channel were ever to get blocked).

CG have also stated they will be happy to monitor the storm water discharge and any potential problems incorrect discharge may have created over the past 7 months. They have also confirmed they will be there for us if there are any problems potentially related to this issue in the future. This is comforting.

So for the record, CG sent out some plumbers to fix our storm water issue at their cost. They have taken the responsibility to ensure storm water discharge from our property is now compliant and meets current regulations. In fact, one of the CG directors even came out to oversee and inspect the works himself. Since the issue has now been resolved, we see no need to continue with our investigation.

Also, regarding the corner window condensation issues, we’ve been told this relates to any single glazed window and that the CG corner windows simply cannot be double glazed because of the complex revealing with the boutique range of windows CG use. While this is good info, it does not help us resolve the condensation problems these windows have. If anyone has a solution, please leave a comment or email us on


  1. Thank you so much for sharing your experience with us. I have just read your whole journey in 1 sitting, and have increased my knowledge of the build process by 90%.
    We are at the early stages with CG. During your tenders, were you able to negotiate prices with CG?

  2. Great feedback Paul. Glad you found our blog so informative. We've stockpiled loads of knowledge about the build process - tips, tricks and pitfalls - could just about write a handbook! Yes, we negotiated on price, inclusions, specifications during the sales process and the tenders. Obviously it's much harder once contracts are signed. Do your homework, ask questions, read blogs and reviews. Empower yourself with knowledge.

  3. We built with cg completed Dec 2013, house is GREAT but constant issues with plumbing side of things throughout our build which I had to micro manage and use a third party to prove to cg that is was "not ok" issue after issue, it was always "our plumber says it's ok or fixed" rarely was this the case.So even after your storm water issue I consider mine was even worse !. Post handover it took them approx 6 weeks (mind u this issue/concern was highlighted months b4 handover)to resolve our driveway/garage storm water concern. During this final storm water "experience" our family Jayco swan caravan was delayed entering it's new home for up to 6 weeks. Final straw it was stolen during the day. !!!.
    Appreciate your great blog I read it daily at the time of our build. I'm still awaiting cg's site supervisors building manager to call me back after I escalated this with cg management.Perhaps another thing cg expect us to micro manage.
    But as a whole cg great company, I hope their building department has lifted their game from their learning's with our build.

  4. How have you found the jebel walls since ?

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